Technical Support Service
SituationWestern people, buying a TV or ... first study the instruction and follow it.
Our person will at best glance at the instruction and rush to press the buttons. So it is. Our instructions have always been stupid and formal, because people are accustomed to not read them. We avoided visits to officials (queues, nerves, chances of help almost zero), preferred to seek help, advice, help ... to friends.
Times have changedAnd we stayed the same. Buy a computer, something does not work, let's ring up acquaintances. But we paid money and we have the right to support. You can contact the store or directly to the manufacturer's company via the Internet. By the way, often there is a free phone, a chat, Skype. So you can contact very quickly. This is our right. Experience shows that at least 20% of problems would be solved very easily, ask a person in the Support Service.
How do I contact support?It depends on the provided opportunity. But more often there are options for communication with technical support. More often it is:
In practice, the phone is not sitting on the phone and therefore the answer can be frustrating. In addition, by telephone, everything must be transmitted by voice and perceived by ear. And often you need to transfer a piece of text or a link.
EMAIL communication is much more effective.
If you can not wait, read the HELP section (can be called differently) or ask your question as a query in the search engine. Surely someone has already encountered, and maybe and has not received a response from the support service. Here we find out what others have done in your situation.
Communication timeI noticed that in some places they save and therefore the specialist will answer only on weekdays during working hours. The rest of the time you will be answered by a "young specialist" who is not particularly in a hurry with the answer and the answer will be formal enough to cover up incompetence. Of course, simple questions can be solved, but it is often better not to waste time on this and wait until a specialist comes to work and solve the problem.
How to behaveWhen we go to the official, we know how to behave: to lead quietly, so as not to offend him, not to offend, and if he is still not in the spirit, then shout, swing right. It's not like that.
What to do if the support service does not respond
reliable siteEnglish - Russian Owner: Yandex, email: email@example.com
phone.:8 800 333-96-39 (Russian Customers toll-free), 8 800 234-24-80 (Russian Customers toll-free), + 7 (495) 739-70-00
address: Russia, Moscow, 119021, ул. Льва Толстого, д. 16
Yandex.SupportYandex has a good and not overloaded Help.
In many cases it's better to read and quickly solve your question.
reliable siteEnglish - Russian Owner: VK Group, email: firstname.lastname@example.org
phone.: +7 (495) 725-63-57
address: Russia, Moscow, 125167, Ленинградский пр., д. 39, стр. 79
Help Mail.ruWell structured help.
Help on services: cloud, search, mail, calendar, agent, answers, my world ...
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YetInformation support bloggers Virtual receptionist