Calculations in the WebMoney system are almost always connected with online business. With this kind of activity, you may not even see your partners in person, do not know their real names. As a result, conflict situations sometimes arise between participants. Vasya transferred the money to Pete, but suddenly Petya disappeared somewhere and the goods did not pass to Vasya. Or vice versa. Petya passed the goods, but received no money from Vasya. Apparently, these are inevitable phenomena. And they happen very often in real life. What to say about the Internet.
Merit WebMoney is that, unlike other payment systems, she was concerned about the solution of this problem. A structure was created whose purpose is to resolve disputes arising between the participants. It was called Arbitrage
or arbitration service.
If you think that your business partner or simply a counterparty has treated you dishonestly - took money for a poor-quality product or service, promised something and did not do it, violated the terms of the transaction and so on. - you have the right to file a complaint with him to the Arbitration Court and expect that the offender will be punished. However, practice shows that even experienced users, alas, often do not quite understand the principles on which the arbitration service works. In this article we will consider in detail the procedure for filing complaints, the procedure for their consideration and possible solutions taken by the Arbitration. For only such knowledge can help you out in a critical situation, when you, God forbid, become a victim of a network fraudster.
So, there are several concepts related to the Arbitration: claim, claim, recall.
What is a lawsuit?
is an application to the Arbitration from a participant who suffered from the actions of another participant.
A claim can be submitted by only a certified user
, that is, a certificate must be at least initial. This requirement is fully justified: Arbitrage is not obliged to consider a complaint from someone who wishes to act incognito and does not want to provide reliable information about himself. Although sometimes claims are also made against non-attested participants (but more on this below).
How to sue?
You must file a claim by email at address . You can also duplicate the text by WM-mail to the WMID of the Arbitrage 937717494180.
The claim must contain the following information:
- WMID and/or WM purse numbers of the applicant;
- WMID or WM-purse number of the intruder;
- Email, www-address and other available infringer details;
- Email, www-address and other available requisites of the applicant;
- date, time, amount and purpose of payment, which was the cause of the conflict situation;
- the essence of the conflict: refusal to recognize the fact of the operation, theft of funds from the purse, refusal to provide goods or services, etc.
The point of the conflict must be stated clearly, in detail and in fact occurred, but without unnecessary comments that are irrelevant. You can see the example of the statement of claim in the figure below.
The filing of an action is not free of charge: it is necessary to pay a claim fee of 7 WMZ to the Arbitration Wallet Z722099562982. The claim is registered after payment, although this is not necessary. A person can apply to Arbitration without paying a claim and even without a certificate (with the intention of obtaining a certificate and pay later), but if the fraud is obvious, the Arbitrage will consider such a claim and take action.
At what time are the claims registered?
Arbitration service works on weekdays, from 10 to 18 (Moscow time) and reacts to claims within 1 working day.
How does the Arbitration respond to claims?
As soon as possible after the filing of the claim, the Arbitrage decides to block the respondent's WMID. This means that you will not be able to transfer money from your wallet. Receiving incoming payments is also usually suspended.
The decision to block is taken in almost all cases. If the respondent is attested and his certificate is sufficiently high (personal or Registrar), then his WMID is blocked only in case of obvious fraud, false information in the certification data, suspicion of stealing keys. Employees of the Arbitration told me that for the time being there were no cases of blocking WMID with the Registrar's certificate (probably because there were no corresponding suits), but cases of blocking WMID with a personal passport were.
Is the defendant informed of the claim?
Yes, the copy of the statement of claim and the documents attached to it, the Arbitrage sends the defendant by internal WM-mail.
Is the plaintiff's WMID blocked?
No, it is not blocked. The exception is two cases: 1) when the defendant filed a counterclaim 2) when the claim concerns the theft of the file with the keys, that is, when the blocked WMID of the plaintiff is controlled by the fraudster-defendant.
How does it happen?
How does the case take place?
1. After the registration of the claim (regardless of whether the respondent is blocked or not), the Arbitration sends the parties all the documents on the case, preferably by internal WM-mail. If necessary, documents can also be sent by email, by registered or ordinary letters, by fax.
2. If the person in charge of the Arbitration discovers defects, inaccuracies in the statement of claim, then it invites the plaintiff to remove them.
3. After receiving notification from arbitration, the respondent can either settle the dispute by agreeing with the plaintiff in a personal order, or choose an arbitrator who will represent his interests. If the respondent does not do this within a week, the Service Provider appoints an arbitrator for him.
4. An arbitration commission is formed, consisting of three participants in the system - owners of the Registrar's certificate (the first member of the commission is a representative of the WebMoney Transfer system, the second participant is selected by the applicant and represents his interests, the third is chosen by the offender).
5. WebMoney technical specialists collect all information concerning the conflict in question (log of connections, IP, history of defendant's operations, correspondence, etc.) and make it accessible to arbitrators.
6. The arbitrators analyze the information on the case and make a decision.
What is Arbitration guided by?
Arbitration resolves disputes on the basis of existing agreements in the WebMoneyTransfer system and international legislation.
How long can the trial last?
Arbitration proceedings must be completed within a period of not more than 2 months. This period may be extended by agreement of the parties.
How are Arbitration decisions implemented?
The Arbitration decision is final and binding. If the intruder refuses to execute the decision, the system refuses to service it. First, his certificate is withdrawn (if he has it, of course) without the right of restoration. Then WMID is completely blocked. However, you can have another one, but it will not be possible to get a certificate to such a participant for the second time. That's why certified users have high trust - they have more than risk.
It should be understood that the Arbitrage is not engaged in refunds, it is fighting fraud by applying the above sanctions. A refund is possible if the violating participant voluntarily agrees to return the funds to a special purse of the arbitration service. However, in some cases, the source can be transferred control over the WMID of the intruder.
Is there confidentiality?
Both the Arbitration and the arbitrators themselves keep secret information about the disputes and about its sides. Contrary to the conviction of some users, the Arbitration does not transfer the defendant's personal data (including passport data from his passport) to the source. Such confidential information can be provided only upon official request from law enforcement agencies.
Information from the certificate is opened only in case of non-repayment of a loan taken at Credit Exchange. But claims related to lending are not considered by the Arbitration.
What conflicts are considered by the Arbitration Court?
Below are examples of violations for which the Arbitration accepts claims for consideration. I note that this list is not exhaustive, that is, other options are possible. Here we have considered the most classic cases.
1) Failure to comply with the terms of the transaction.
In case of non-fulfillment of the terms of the transaction, the party-infringer is obliged to return the conflict amount or settle the conflict with the plaintiff in a different way. If the plaintiff notifies the Arbitration that an agreement has been reached with the defendant and he (the plaintiff) has no claims to the defendant, then the conflict will be considered exhausted. If the party-infringer refuses to return the funds or settle the conflict, the system reserves the right to refuse the given participant in the service.
2) Non-return of funds "investment project" (attachment WM to interest).
Acceptance and contribution of WM title signs for interest without proper registration contradicts the "Agreement on Combating Illegal Trade". Proper design is understood as the use of the system's credit purses. Since none of the so-called. "Investment projects" does not use credit wallets in their work, they all violate the rules of using the system and are blocked for this reason. However, in this situation, the infringer is also formally a deceived investor who filed a lawsuit.
3) Stealing a file with keys and getting access to WMID.
According to the claim, the WMID stolen from him is blocked. Then he can regain control over it by standard procedure.
4) Stealing of funds from the Keeper as a result of stealing a file with keys or hacking a site.
This is one of the most classic cases: the control over WMID passed to the fraudster and he, alas, managed to withdraw money before the user took the necessary security measures. What decisions are made in such cases by the Arbitration?
If the thief has not yet managed to withdraw money from the system, but, for example, simply transferred them to another WMID, and this WMID is not certified, then almost certainly the money will be returned to the victim (unless, of course, the owner of this WMID will not claim them and not Will receive a personal certificate). If funds were transferred to a certified purse, then their return is possible only with the voluntary consent of the owner of this WMID. If the kidnapper managed to withdraw funds from the system (for example, through the exchange office), then the victim does not shine: there are no claims to exchange points, because they are just intermediaries.
5) Propagation of Trojan viruses.
The spread of Trojans and other malicious software is contrary to WebMoney Transfer user agreements, so participants suspected of their distribution are blocked. Blocking is followed by a denial of service.
As for the sending of spam by Keeper or by email using WM-requisites, it also contradicts the rules of using WebMoney Transfer. Arbitration blocks all spammers, usually until the receipt of a personal certificate.
According to the information of the arbitration service, more often than not actions relate to non-fulfillment of the terms of the transaction (usually by the seller), theft of funds from Keeper and non-payment of deposits.
Are lending claims considered?
No, the Arbitration does not consider claims related to violations of credit conditions. In the case of non-repayment of the loan, the "punishment" comprehends the offender automatically (the loss of the ability to transfer WM, the opening of personal information to the lender). This is governed by the @ Agreement on Credit Activity @. Thus, the participation of the Arbitration in such cases is not necessary.
So far we have talked about suits. However, besides this there are two more concepts - a claim and a response.
What is a claim and a response?
is a negative statement or, in other words, a complaint about the identifier and the activities that it carries out. Unlike the claim, feedback
is a kind of WMID gratitude for the work, that is, a statement of positive content.
Both claims and reviews can be left as unattested participants of the system, and those who are not at all a user and do not have WMID.
What can be claimed?
A claim can be claimed for any, even minor, violation of the rules of the system, legislation or an action that is contrary to morality or network ethics. This can be fraud, spamming, copyright infringement, pyramid, non-payment of deposits, failure to fulfill the terms of the transaction, the spread of viruses, etc. In its essence, the claim is like a lawsuit.
How do I file a complaint or review?
Complaints and feedback are free. They immediately become available for viewing by all those who wish on the address http://arbitrage.webmoney.ru/asp/claims.asp? Wmid=XXXXXXXXXXX (where XXXXXXXXXXX is the WMID of the participant). This is the so-called black-list. From the same page you can leave a review or claim.
Does the arbitration claim?
Yes, claims are not just "shaking the air". The arbitration regularly reviews them and if any claim is justified, the evidence is presented and they can be verified, then the WMID of the violator is blocked. For some applicants, the Arbitrage may recommend filing a lawsuit, for example, if the swindler's purse has funds, and there is a real chance to return them to the victim.
If it is a question of distributing virus programs or spam, the Arbitration may also take measures to close the scammers site.
Perhaps the Arbitration does not always work for us, but you should understand that, firstly, the activity of arbitration under the conditions when the majority of users are anonymous and faceless, and the transfers are made instantly, in practice is very difficult. Effective methods of catching network criminals have not been invented yet. Secondly, the very fact of the presence of a supervisory authority in the system is very helpful. Often the victim's threats about what he will say in the Arbitration are enough for a peaceful resolution of the conflict. No one wants to fall out of favor with the system with which he still has to work and work.
Summarizing, I would say that WebMoney Arbitrage is a unique service that has no analogues among other payment systems.